NPS Score and Why it Matters in Physical Therapy

When most practice owners look to sell their physical therapy business, they focus on metrics such as revenue, visits, payor mix, and EBITDA. While those are important, there is another number that tells a bigger story about your practice, and that is your net promoter score.

A net promoter score (NPS) tells you how likely your patients are to recommend you to others. In healthcare, this is a clear signal of how durable a business really is.

A High NPS number means:

Patients trust you
They had a positive experience
They are more likely to send other patients your way

Why You Should Care about USPh’s NPS:

When you are looking to sell your physical therapy business or take on a strategic partner, their NPS isn’t just a marketing stat; it’s a window into how their system operates and what happens to physical therapy clinics when they join their company.

You spent years building trust in your community. Will that experience hold up after you partner with someone?

At USPh, we are proud of our 93 Net Promoter Score. It tells the story of what matters most to us, and that is the patient experience.

What U.S. Physical Therapy’s NPS number signifies:

Patients across the country (Nearly 800 locations in 44 states) consistently have positive experiences.
Physical therapy care is patient-centered, not just productivity-driven.
U.S. Physical Therapy is built to support, not disrupt, the clinic experience.

We feel strongly that this number is a good indication that your patients will continue to be treated the right way.

Many other acquirers talk about growth, support, and resources. Our NPS shows real-world outcomes, and that clinics are running post-partnership smoothly. Our partners, therapists, and office staff feel supported, not burned out.

Since our partners maintain an equity position, this strong NPS suggests that your upside will continue to flourish after the deal closes. By choosing to partner with USPh, you will work with a company that prioritizes patient outcomes, supports clinicians, and values consistency in care. Let our NPS number tell you why we make the perfect partner.